Shipping and Returns Overview
This Shipping and Returns document applies to all clothing orders placed with HK Ding Tong Electronics Co., Limited through habilimentilki.com. It explains shipping, delivery, returns, refunds, damaged goods claims, and customer responsibilities. By placing an order, the customer accepts this Shipping and Returns document and the Terms of Service.
Order Processing
HK Ding Tong Electronics Co., Limited processes orders in the order received. Processing time is separate from delivery time. The customer receives an order confirmation after checkout. The customer receives a shipment confirmation after the order leaves the fulfillment location. HK Ding Tong Electronics Co., Limited does not guarantee order changes or cancellations after shipment.
Shipping Methods and Delivery
HK Ding Tong Electronics Co., Limited uses standard shipping methods. Delivery timelines are qualitative and depend on the carrier, destination, and customs processing. HK Ding Tong Electronics Co., Limited does not guarantee rapid delivery. The carrier provides tracking information for tracked shipments. Delivery is complete when the carrier marks the shipment as delivered to the address provided at checkout. The customer must provide a complete and accurate shipping address. HK Ding Tong Electronics Co., Limited is not responsible for delivery failures caused by an incorrect or incomplete address.
Shipping Costs
Shipping costs are calculated at checkout. The customer bears all shipping costs for the original order unless HK Ding Tong Electronics Co., Limited states otherwise in writing. Shipping costs are non-refundable. If a refund is approved, the original shipping cost is not refunded. The customer bears all return shipping costs.
International Shipping
International orders are subject to customs duties, taxes, and import fees. The customer bears all customs duties, taxes, and import fees. HK Ding Tong Electronics Co., Limited does not control customs processing. Customs delays are outside the control of HK Ding Tong Electronics Co., Limited. The customer must comply with all local import laws.
Returns and Refunds Policy
HK Ding Tong Electronics Co., Limited offers a strict 14-day no-reason refund policy. The customer has exactly 14 calendar days from the date of delivery to request a refund for any reason. The customer does not need to provide a reason for the return. The request must be submitted to [email protected] or through habilimentilki.com. Requests submitted after 14 calendar days from delivery are rejected. The 14-day period is strict and begins on the delivery date.
Return Eligibility
Items must be unused, unworn, unwashed, unaltered, and in original packaging. Items must have all original tags attached. Items must be in resalable condition. The customer must return all parts and accessories included with the item. HK Ding Tong Electronics Co., Limited inspects every returned item. If the returned item does not meet these conditions, HK Ding Tong Electronics Co., Limited rejects the return. Rejected items are sent back to the customer at the customer’s cost.
Non-Returnable Conditions
Items are non-returnable when they are used, worn, washed, altered, damaged by the customer, missing original packaging, missing tags, or returned after the 14-day period. Items are non-returnable when they are not in resalable condition. Items are non-returnable when the customer cannot provide proof of purchase. HK Ding Tong Electronics Co., Limited makes the final decision on return eligibility.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. The customer must contact HK Ding Tong Electronics Co., Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographic evidence. HK Ding Tong Electronics Co., Limited reviews the claim. If HK Ding Tong Electronics Co., Limited approves the claim, HK Ding Tong Electronics Co., Limited provides return instructions. Claims submitted after exactly 7 days of receipt are rejected.
Return Shipping Costs
The buyer completely bears the return shipping costs. HK Ding Tong Electronics Co., Limited does not provide prepaid return labels. The buyer pays all return shipping charges, insurance, and tracking costs. The buyer bears the risk of loss or damage during return transit. HK Ding Tong Electronics Co., Limited is not responsible for returned items lost or damaged in transit.
Step-by-Step Return Process
Step 1: Contact HK Ding Tong Electronics Co., Limited at [email protected] within 14 calendar days of delivery. Provide the order number and state that the customer requests a no-reason refund.
Step 2: Wait for return authorization. HK Ding Tong Electronics Co., Limited reviews the request and sends return instructions if the request is eligible.
Step 3: Pack the item securely. Include all original packaging, tags, and accessories. The item must be unused and in original packaging.
Step 4: Ship the item to the return address. The recipient must be HK Ding Tong Electronics Co., Limited, the contact phone is +852 4443 0413, and the specific return address is FLAT/RM 2223 22/F YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN HK.
Step 5: Provide tracking information to HK Ding Tong Electronics Co., Limited. The buyer bears return shipping costs and all risk during return transit.
Step 6: HK Ding Tong Electronics Co., Limited inspects the returned item after receipt. Inspection occurs after HK Ding Tong Electronics Co., Limited receives the returned item.
Step 7: HK Ding Tong Electronics Co., Limited approves or rejects the refund. If approved, HK Ding Tong Electronics Co., Limited initiates the refund to the original payment method.
Refund Processing Time
Refund arrival time is at least 14 calendar days. HK Ding Tong Electronics Co., Limited initiates refunds after inspection and approval. Refunds arrive no earlier than 14 calendar days after approval. PayPal refunds take at least 14 calendar days. In regions where local laws require a longer period, PayPal refunds take up to 30 calendar days. The customer must allow the full refund period before contacting HK Ding Tong Electronics Co., Limited about a missing refund.
Refund Method
Refunds are issued to the original payment method. HK Ding Tong Electronics Co., Limited does not issue cash refunds. HK Ding Tong Electronics Co., Limited does not issue refunds to a different payment method. The customer must provide accurate payment information at checkout. HK Ding Tong Electronics Co., Limited is not responsible for refund delays caused by the payment provider.
Exchanges
HK Ding Tong Electronics Co., Limited does not process direct exchanges. The customer must return an eligible item for a refund and place a new order for the desired item. The new order is subject to current pricing and availability. The customer bears all shipping costs for the new order.
Order Cancellation
The customer can request cancellation before shipment by contacting [email protected]. If the order has not shipped, HK Ding Tong Electronics Co., Limited cancels the order and initiates a refund. If the order has shipped, the customer must follow the return process. Cancellation requests do not guarantee cancellation.
Contact Information
For shipping and returns questions, contact HK Ding Tong Electronics Co., Limited at [email protected]. Website: habilimentilki.com. Phone: +852 4443 0413. Address: FLAT/RM 2223 22/F YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN HK.
